Support

Common questions

How do I transcribe a voice note?

Press and hold the voice note in WhatsApp, Mail, Messages or Voice Memos, tap Forward or Share, then choose Transcryb. The app opens and starts on its own. Videos work the same way.

How do I change or cancel my plan?

Subscriptions are billed by the App Store, so Apple handles changes and cancellations. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Transcryb. You can also reach the same screen from Settings inside the app. Cancelling keeps your plan until the end of the period you have paid for, then your account returns to Free automatically.

How do I delete my account?

Open Settings in the app, scroll to the bottom and choose Delete Account. This removes your account and the data held against it. If you have an active subscription, cancel it in the App Store as well, since Apple holds the billing relationship rather than us.

What happens to my audio?

Audio is sent to be transcribed and is not kept afterwards. Transcripts stay on your device rather than on our servers. The full detail is in the privacy policy.

Is there a browser version?

Not yet. Transcryb works best as an iPhone app, because that is where the sharing shortcut lives. A browser version is coming later.

Reporting a problem

So we can help quickly, it is worth including:

• the email address on your account
• what you were doing when it went wrong
• your iPhone model and iOS version
• a screenshot, if there was anything on screen